Junior Customer & Candidate Support Executive

This is an exciting entry level position into the world of Recruitment Software and the SAAS (Software as a Service) industry for a proven hard-working, dedicated individual. As a Junior Customer & Candidate Support Executive your primary role will be to provide system support, for our product, to our customers and their candidates. You will be part of the Client Services team, who support our vast array of customers.

You will need to be able to demonstrate excellent written and verbal communications skills with a strong, confident command of the English language. An ability to analyse problems, deconstruct them and identify working solutions will be put to the test. Learning new applications and tech should be a cinch for you and something you enjoy doing and are able to showcase. A positive ‘can do’ attitude and willingness to muck in and help where help is needed will stand you in good stead.

You will be provided with training and will be able to develop a career in this exciting technology sector. This can be demonstrated by a number of our Support Executives now progressing their career into other roles within Oleeo.

*You will need to gain security clearance for this role, which requires that you have been resident in the UK for the last 5 years and do not hold any criminal convictions*

Key responsibilities will include:

• Investigate issues with candidate and customer interfaces, provide solutions where possible and appropriate, escalating to 3rd line support where needed
• Identify changes that would improve the candidate experience and reduce queries
• Meet set SLA’s on all candidate and customer support requests
• Contribute to and manage case triage on Customer & Candidate queries
• Handle multiple queries and tasks simultaneously, managing and meeting expectations and deadlines accordingly
• Delight our customers with excellent service, always
• Complete all training modules and pass all associated tests in a timely manner

This role would suit someone with:

• A demonstrable interest in Information Technology (via qualifications taken or evidence of technology/IT activities outside of education)
• Previous Customer Service experience
• Demonstrated experience of “high-volume” tasks and ability to multi-task
• Excellent written and verbal communication skills 
• An ability to work efficiently independently, consistently
• Excellent analytical and problem solving skills
• Excellent customer facing skills
• Strong team working skills
• A passion for technology and customer service
• Proficiency in Microsoft Excel, Word and most popular browsers

Oleeo means a diverse collection of things that together, make something beautiful.

That’s how we see ourselves; a diverse team of technology, and talent acquisition professionals who’ve come together to achieve something beautiful.

We are proud to be a team of individuals that collectively deliver powerful data driven automation, for fast, efficient, engaging and inclusive recruitment.

Our purpose and passion is to support organisations, to engage and hire great, diverse talent, quickly, efficiently and without bias. 

As pioneers in recruitment software, our solutions are built to accelerate and improve the entire recruiting process, creating a more meaningful, engaging  and transparent experience for candidates and enabling recruiters to be the very best they can be.

Established for over 20 years with offices in London, New York and a presence in Asia, we are proud to list some of the world’s most talented organisations like The NHS, Morgan Stanley, The Metropolitan Police, Amazon and Bank of America among our customers.

We have a terrific, diverse culture where people work in an environment that works best for them, to get the most out of their work and personal life. We are proud of our environment and culture, encouraging people to bring their authentic self to work, this is reflected with our people being the number one reason our colleagues love working at Oleeo. 

Our values are centred around people, our colleagues and customers. We are One Team, Game Changers and Trusted Advisors, so come and join us today! 

5 REASONS TO JOIN US

Behind the scenes

We love and believe in our product so much that we gave ourselves a Net Promoter Score of +19 for our Product in our latest engagement survey. While it’s customisable on the inside, it’s simple and user friendly on the outside – that’s what makes it interesting and exciting. As one of the pioneers, we’re not starting from scratch, we’re building from great foundations.

Atmosphere

No matter where you are based, there’s a great feeling of camaraderie. When we’re in the Oleeo office, we’re informal and approachable – our founder Charles is always available. There’s a good balance – we have high expectations of one another and trust each other to get the job done. 

Exposure

It’s an exciting time to join us, we operate in the cloud recruitment technology market, a sector with amazing levels of AI  innovation and growth. From the outset, you get to work with top tier prospects who are the world leaders in their sectors and see an immediate impact where you are helping them shape the future of talent acquisition.

Fun

All that you’d expect and more – quarterly social events, monthly company meetings keeping you informed and drinks after, if that's for you. Pizza, breakfasts and a variety of drinks in the office. Plus, lots of climbing!

Opportunities

We pride ourselves on our candidate experience, not just for our customers, but also for our people. With growth comes opportunity - we have a diverse, ambitious team many of whom have progressed not just within the teams they originally joined, but beyond and globally. We believe in the potential of our people, we know this is the reality because people come back to us. So, come and join Oleeo - we’re more powerful together.