Customer/Candidate Support Executive

This is a fantastic opportunity to work with a world-leading e-recruitment product and engage with a prestigious client base. You will need to be customer focussed, with an interest in IT/Technology.  We are open to considering those with a strong customer focus, who are able to demonstrate an interest in developing IT skills, or who have come from a recruitment, HR or IT background and want to join the innovative world of e-recruitment.

You will be a member of the Support team, and your primary role will be to provide 1st line email and telephone support to our broad array of clients as well as 1st line and e-mail support to candidates. This role is hybrid working, mostly work from home with an expectation to be at the Wimbledon Head Office once a week.

Key responsibilities of the Support team:

• 1st point of contact for all client and candidate queries.
• Provide system advice, resolve configuration issues and escalate technical issues.
• Management of requests from initiation to resolution.

Quickly develop your IT and customer service skills in this role and be part of a great and fun team and Company! 

• This role would suit an individual with excellent customer-facing skills and who has a strong interest in IT. Maybe you are currently working in a software support role and want to work with prestigious customers on a world-class web product, or you are in a customer-facing or recruitment role wanting to expand your IT skill set. Maybe you have finished your degree or equivalent qualification and have an interest in software. 
• Telephone and email customer service.
• Possess excellent written communication skills.
• Able to work efficiently and independently when required.
• Analytical, problem solving and multitasking skills.
• Flexible and adaptable mindset to critical issues occurring at pace.
• Strong team working skills.
• Knowledge of internet technologies.
• Passionate and curious about technology.

Oleeo means a diverse collection of things that together, make something beautiful.

That’s how we see ourselves; a diverse team of technology, and talent acquisition professionals who’ve come together to achieve something - well beautiful.

We are proud to be a team of individuals that collectively deliver powerful data driven automation, for fast, efficient, engaging and inclusive recruitment.

Our purpose and passion is to support organisations, to engage and hire great, diverse talent, quickly, efficiently and without bias. 

As pioneers in recruitment software, our solutions are built to accelerate and improve the entire recruiting process, creating a more meaningful, engaging  and transparent experience for candidates and enabling recruiters to be the very best they can be.

Established for over 20 years with offices in London, New York and a presence in Asia, we are proud to list some of the world’s most talented organisations like The NHS, Morgan Stanley, The Metropolitan Police, Amazon and Bank of America among our customers.

We have a terrific, diverse culture where people work in an environment that works best for them, to get the most out of their work and personal life. We are proud of our environment and culture, encouraging people to bring their authentic self to work, this is reflected with our people being the number one reason our colleagues love working at Oleeo. 

Our values are centred around people, our colleagues and customers. We are One Team, Game Changers and Trusted Advisors, so come and join us today! 

5 REASONS TO JOIN US

Behind the scenes

We love and believe in our product so much that we gave ourselves a Net Promoter Score of +19 for our Product in our latest engagement survey. While it’s customisable on the inside, it’s simple and user friendly on the outside – that’s what makes it interesting and exciting. As one of the pioneers, we’re not starting from scratch, we’re building from great foundations.

Atmosphere

No matter where you are based, there’s a great feeling of camaraderie. When we’re in the Oleeo office, we’re informal and approachable – our founder Charles is always available. There’s a good balance – we have high expectations of one another and trust each other to get the job done. 

Exposure

It’s an exciting time to join us, we operate in the cloud recruitment technology market, a sector with amazing levels of innovation and growth. From the outset, you get to work with top tier customers who are the world leaders in their sectors and see an immediate impact where you are helping them shape the future of talent acquisition.

Fun

All that you’d expect and more – quarterly social events, monthly company meetings keeping you informed and drinks after, if that's for you. Pizza, breakfasts and a variety of drinks in the office. Plus, lots of climbing!

Opportunities

We pride ourselves on our candidate experience, not just for our customers, but also for our people. With growth comes opportunity - we have a diverse, ambitious team many of whom have progressed not just within the teams they originally joined, but beyond and globally. We believe in the potential of our people, we know this is the reality because people come back to us. So, come and join Oleeo - we’re more powerful together.