Candidate Support Executive
This is an exciting entry level position into the world of Recruitment Software and the SAAS (Software as a Service) industry for a proven hard-working, dedicated individual. As a Candidate Support Executive, your primary role will be to provide technical support to candidates applying to our broad array of clients. This is a remote-based working role and you will be part of the Client Services team, who support and train our clients.
As this role can be performed remotely we are happy to accept applications from individuals based anywhere in the UK and we will provide you with all the necessary equipment and tools to perform the role. Ideally we are looking for someone based outside of London.
We will not be able to accept any applications seeking above £19,500 for this role.
You will be provided with training and will be able to build a career in this exciting technology sector. This can be demonstrated by a number of our Candidate Support Executives now progressing their career into other roles within Oleeo.
Resolve a minimum of 60 candidate queries a day
Investigate and escalate issues with the candidate interface
Identify changes that would improve the candidate experience and reduce queries.
Train and add content to our candidate support ‘chatbot’.
We have been established for over 20 years with offices in London, New York and a presence in Asia, and are proud to list some of the world’s most talented organisations like The Institute of Cancer Research, Morgan Stanley, The Metropolitan Police, Marks & Spencer’s and Bank of America among our customers.
Around the world businesses are investing in technology to improve how they attract and hire talent, and our ambition is to continue to be one of the leading technology providers, helping our customers hire the best talent possible.
Oleeo means a diverse collection of things that together, make something beautiful.
That’s how we see ourselves; a diverse team of technology and talent acquisition professionals who’ve come together to achieve something - well beautiful.
Our purpose (and passion) is to help companies attract, engage and hire amazing, diverse teams that can change the world for the better. We've done that by assembling a diverse and growing team of our own.
We are pioneers in recruitment software and our solutions are built to accelerate and improve the entire recruiting process, creating a more meaningful and transparent experience for recruiters and candidates.
We have a terrific culture where people work hard in a friendly, equal opportunities environment with a casual dress code, and benefits including a discounted local gym membership, cycle to work scheme, as well as plenty of coffee shops nearby.
5 REASONS TO JOIN US
Behind the scenes
We love our product so much that we gave ourselves a Net Promoter Score of +52! While it’s complex and challenging on the inside, it’s simple and user friendly on the outside – that’s what makes it interesting and exciting. As one of the pioneers, we’re not starting from scratch, we’re building from great foundations.
No matter where you are based, there’s a great feeling of camaraderie. When we’re at Oleeo we’re informal and approachable – our founder Charles is always available. There’s a good balance – we have high expectations of one another and trust each other to get the job done.
It’s an exciting time to join us, we operate in the cloud HR technology market, a sector with amazing levels of innovation and growth. From the outset, you get to work with top tier customers who are the world leaders in their sectors and see an immediate impact where you are helping them shape the future of talent acquisition.
All that you’d expect and more – lots of social events, drinks every Friday, table tennis and pool tables, bring your dog to work days and there’s a discounted gym next door!
We pride ourselves on our candidate experience from the outset, not just for our customers, but also for our people. With growth comes opportunity - we have a diverse, ambitious team many of whom have progressed not just within the teams they originally joined, but beyond and globally. We believe in the potential of our people, we know this is the reality because people come back to us. So, come and join Oleeo - we’re more powerful together
Key skills & experience
This role would suit someone with a demonstrable experience in Information Technology and software. This can be demonstrated via qualifications taken or through evidence of technology/IT activities outside of education
Previous Customer Service experience
Demonstrated experience of “high-volume” tasks
Possess excellent written communication skills
Able to work efficiently
Excellent analytical, problem solving and multi-tasking skills
Excellent customer facing skills
Strong team working skills
Passionate about technology
Proficient in Microsoft Excel, Word and outlook.